faq
Our experts have all the answers you need to make educated decisions about your next project.
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frequently asked questions
I’d like for you to handle my project, so what do I need to know about payments, contracts, insurance, and so on?
When we have figured out all of the details for what you would like to do with your project, we finalize everything by signing a contract. You should know that we have insurance and can provide you documentation if you like. For payments, we accept cash, check, Mastercard, Visa, and Discover. We also offer financing through Wells Fargo if you need to take advantage of it.
We handle all of the permitting and work with your municipality to ensure that your project is built to meet and exceed all requirements. After the project, we provide you a lien waiver and warranty paperwork.
Do you have a showroom where I can look at displays and speak with someone about my deck?
We do have a wonderful showroom for folks considering a project to view materials, photos, and discuss options. We are located on Manchester Road between McKnight Road and Brentwood Boulevard. (If you know anything about Rock Hill, you’ll know to do the speed limit as you get close to our showroom.) There’s someone here to help from 7:30 to 4:30 Monday through Friday. We can also schedule appointments for Saturday if necessary.
Do you work during the winter?
We do stay busy with projects year-round. Even though it gets very cold during the winter, this doesn’t prevent us from continuing our projects. In fact, many of our customers are smart enough to plan ahead and schedule projects for the winter time so their deck is there when the nice spring weather rolls around.
Is your company a franchise?
No. Despite the not-so-local sounding name, we are not a franchise, but rather, a family-owned and operated small business, open since 1990. The “California” part of our name hopes to stir up a certain warm and relaxing outdoor feel that one might find in California. You have to admit, depending on the time of the year here, “Missouri” Custom Decks doesn’t always evoke that same emotion.
What services does your company provide?
The majority of our attention goes to working with clients to design and build projects. These might include decks, pergolas, gazebos, screened porches, sunrooms, room additions, garages, fences, or anything else you might request. In these projects, we handle all of the details from start to finish to make sure your vision becomes a reality.
Additionally, we provide material sales to contractors or homeowners looking to do the project for themselves. This might be decking, rail kits, screws, gazebo kits, screens for your porch, or anything else you might need for your project.
